GENERAL CONDITIONS

Please note: the colours on the screen can always differ slightly from the actual colour. Leather is a natural product, so it is difficult to show the exact colour and structure. I often take several photos at different exposures to give the clearest possible image.


Use of materials

All leather is handpicked by me. I use different types of leather. As I want to see, feel, touch and smell the leather, I go to various tanners in the Netherlands where I choose the most beautiful colours and types of leather. Usually this is European cowhide. On request I can use recycled leather or leather remnants. 

For the dog collars I use saddle leather and Pendleton wool.

For the filling of the Poufs I use sheep's wool of local sheep, mixed with pillow filling for better volume.

The Serafil yarns I use are 100% nylon.

Shipping and returns

Domestic delivery

All domestic orders within the Netherlands are shipped with track & trace for €6.75.


International delivery

All orders to EU countries are shipped registered for €15.50 with track & trace.


For orders outside the European Union, please contact me at suus.ateliersand@gmail.com


General delivery information

I handle your order with care and make sure the products are well packed to ensure all orders arrive safely. Once an order has been processed, you will receive an email with a link to track and trace your order. I take no responsibility for late deliveries due to circumstances beyond my control.

Orders are generally processed within 2-5 business days, except for holidays (as I will announce on my site).


Return Policy

Products can be returned within 14 days. The refund only applies to the returned goods. All returned items must be unused, complete with original packaging.

Note: customized products cannot be exchanged nor refunded. Products purchased on sale are non-refundable.


Contact me at suus.ateliersand@gmail.com 

to inform me about your return. Please state the number of your order.

If you live in the Netherlands, you can return your item  with PostNL via your local postal service. 

I am not responsible for the shipping costs.

Please ensure all returned items are properly packaged to ensure a safe return. All returned packages must be shipped with a trackable, insured service. I cannot take responsibility for items that are damaged or lost during return transport.

Return address:

Please contact me at suus.ateliersand@gmail.com

to receive the return address. 


Repairs

All Sand products are made and designed to last, should something break during normal use, please email me with some pictures to suus.ateliersand@gmail.com. After seeing the photos, I will decide whether I can repair the product.